At AT&T, we put the power of career development directly into the hands of our frontline team with our Connectivity Expert certification.

Connecting people to greater possibility is our mission, both for our customers and our team members. We provide our employees the tools and opportunities to carve out their own career paths. Self-motivated, life-long learners looking to become the best they can be in their role truly excel in this space.

What is a Connectivity Expert?

Retail Sales Consultants, Virtual Sales Consultants, and Field Sales Representatives all share a mission of creating complete connected solutions for every customer. Whether in a store, online, or in a customer’s home, bringing AT&T Fiber to a small business or helping a family of five find the perfect phone plan, the knowledge and exceptional service of our team members make them Connectivity Experts.

The top sellers and highest performers who show their commitment to their personal development become Certified Connectivity Experts.

How Do You Get Certified?

The journey to Certified Connectivity Expert begins the day you start with us. Connectivity Experts manage day-to-day responsibilities through our new app. Using an “earn as you learn” model, the app tracks your progress and gives points based on completing tasks and trainings. The greater work you do, the more points you’ll earn.

Brief, daily learnings and engagement in the app help team members learn new skills and keep them up to date on the latest product offerings. Completing job responsibilities and making sales also earn points. These points in-turn make our Experts eligible for winning rewards like exclusive swag and bragging rights as the top seller leaderboards are also in the app.

The app makes your career journey visible, showing how every job well done brings you closer to certification and the next level in your career at AT&T.

Why Become a Certified Connectivity Expert?

Customer and team member look at accessories

Certified Connectivity Experts receive the maximum incentive payouts and access to career planning opportunities. Leadership recognizes top performers and those who show a dedication to the company’s growth mindset. These resources help Certified Connectivity Experts go even further in achieving their career goals. On our frontline teams you really can start here and go anywhere.

If you’re ready to take your career progression into your own hands, we’re ready to support you every step of the way.

Become an expert, explore career opportunities