Technician work is rewarding, but it comes with risks. Whether working in the field or inside customers’ homes, accidents can happen if you’re not careful. At AT&T, safety isn’t just a checklist item, it’s a mindset. Our technicians are trained to expect the unexpected, and that preparation can make all the difference. For Technician Dustin Simons, it was the difference between life and death.

Extensive training for real-world emergencies

Safety starts with preparation, and our technicians undergo extensive training to ensure they’re ready for any situation. Every technician is certified in CPR and First Aid through the American Red Cross as part of their initial training. Recertification is required throughout their careers to keep their skills sharp. Each technician vehicle is also stocked with a first aid kit, which is checked monthly to ensure it’s fully equipped and ready for use.This commitment to training and preparedness equips our field teams to respond effectively when emergencies arise.

Training that saves lives on and off the job

Managers Micah Stevenson and Joey Storment were taking Dustin out to lunch to celebrate his recognition as a top 10 technician in the region. When Dustin began choking shortly into the meal, Joey didn’t hesitate. Thanks to his CPR and First Aid training, Joey quickly performed the Heimlich maneuver, saving Dustin’s life. “If Joey wasn’t there, I don’t know what would have happened,” Dustin reflects. “I’m still here breathing because of him.” This incident underscores the life-saving importance of AT&T’s safety training, which prepares technicians to respond to emergencies with confidence and skill.

CODE: A guiding principle for safety and teamwork

Our technicians follow a set of principles known as CODE: Caring for each other, Owning it, Delivering with expertise, and Exceeding expectations. These values guide their work and inspire a culture of camaraderie and connection. Joey’s quick response wasn’t just a matter of training—it was a reflection of AT&T’s CODE principles. “I did what I did because I try to live the CODE,” Joey explains. “It’s bigger than a company thing. It’s a human thing. If we just take care of each other, we can all succeed.” As Micah adds, “C stands for caring, after all. When you know your team has your back, you feel more confident in your work and know you’ll get home safe each day.”

Prepared to make a difference

Accidents can and do happen in public spaces, but our technicians are uniquely equipped to respond. Brad Belser, a senior member of our safety team, shares, “We’ve heard many stories from technicians who’ve encountered someone in distress while on the job and were able to help thanks to their training.” These moments highlight the importance of being prepared and having the right tools and knowledge to make a difference in the event of an emergency.

Join a team that has your back

Supporting one another and fostering a culture of safety and teamwork is our priority. If you’re seeking meaningful work with a team that values your well-being, consider becoming an AT&T technician today.

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