Sure, your technical skills and experience might get your resume noticed, but soft skills are what truly seal the deal. At AT&T, we value candidates who bring more than just expertise, they also connect, adapt, and grow. We asked our recruiters what matters most, and here are the top five soft skills that can help you land the job and thrive once you’re part of the team.

1. Communication

The reigning champion

This skill topped every response from our recruiters. Communication goes beyond delivering a good presentation or writing an effective email. We seek people who can build trust, convey ideas confidently, and actively listen.

One recruiter summed it up perfectly: “I need someone who can explain complex ideas simply, knows when to ask the right questions, is confident enough to speak up, and humble enough to really listen.”

Why it matters: Communication forms the foundation of every workplace relationship. Whether explaining a project delay, brainstorming with your team, or assisting a frustrated customer, how you communicate directly impacts your success.

2. Adaptability

Because change is the only constant

The past few years have shown how quickly things can shift. In today’s rapidly evolving business landscape, the ability to embrace change is essential.

We want people who can roll with the punches and stay productive when things get shaken up. This means being open to new methods, learning new systems, and maintaining focus amid disruption.

Why it matters: Adaptability helps you stay effective in a fast-paced environment, and will only grow in importance as technology and business practices advance.

3. Problem-solving

A not-so-secret weapon

Every role comes with unexpected challenges., We look for candidates who think on their feet, approach problems from multiple angles, and create solutions rather than just escalate issues. This involves critical thinking, resourcefulness, and real-time decision-making.

“I love when candidates share experiences solving problem they’d never faced before. It shows they can handle whatever comes next,” says a recruiter.

Why it matters: Problem-solving drives customer satisfaction, operational efficiency, and helps teams keep moving forward in tough situations.

4. Teamwork and collaboration

Because we’re better together

Collaboration is central to everything we do. Being a supportive team player means more than just doing your part — it means pitching in during busy times, working well across departments, and contributing to shared goals.

Modern teamwork involves leading collaboration, not just following along. And yes, bringing donuts to the meeting is always appreciated!

Why it matters: Strong teamwork improves results, workplace culture, and enhances other skills like communication, problem-solving, and adaptability.

5. Willingness to learn

Stay curious, stay ahead

This skill grows more valuable every year. As technology changes and best practices shift, continuous learning becomes part of the job — not something you do only when required.

One recruiter emphasized intellectual humility: “I want candidates who can say, ‘I don’t know,’ and then demonstrate eagerness to learn. That proactive approach sets them apart.”

Why it matters: A willingness to learn strengthens every other skill on this list, keeping you adaptable, sharpening problem-solving, and improving communication.

Your resume might open the door, but these five soft skills can get you the interview. The good news? Unlike technical skills that can become obsolete, these abilities become more valuable over time.

Ready to bring your skills to AT&T?

If you want a workplace that values growth, collaboration, and innovation, AT&T could be the perfect fit. Show how you embody these soft skills, and you’ll be on your way to joining a team that’s shaping the future of technology and communication.

Explore Careers with Us