What it’s like to be a Technician at AT&T

Our technicians are the backbone to our network – laying the foundation to keep customers connected. Brittany Turner, a 10-year seasoned Install Technician, shares her experiences, challenges, and the rewarding moments that define her career. Her story highlights the commitment and skill that our technicians bring to the forefront, ensuring that we continue to deliver unparalleled service and innovation.

What do you find most gratifying about being a Technician?

What I love about this job is that there’s always something new—new things to learn, new people to meet, and new challenges every day. Plus, I enjoy the freedom of being out in the field on my own.

What is it about the freedom you enjoy?

Being in the field makes me feel like my own boss because I manage my own time. I take full responsibility for the job and the decisions I make on how it gets done.

In what ways does your team provide support when you need assistance?

You’re never alone out there; you have backup. I can always reach out to my manager or fellow technicians for help. We also have resources like Atlas for safety guidelines and tutorials. AT&T ensures we’re well-prepared.

How do your leaders acknowledge a job well done?

Our team is great at recognizing hard work by exchanging text messages, My Rewards incentives on our paychecks, and mentorship opportunities for new technicians, allowing us to share our wisdom and help them succeed.

What potential is there for career growth and development?

Your foot is in the door, you can move on to do anything that you want within this company. Your experience and background as a Technician, leaders see that and say, “If she can do that, she can do anything else she sets her mind to.”

For Brittany, that final statement could not be more true. Since we last connected with her, she has been promoted to an instructor. Now, she shares her knowledge and experience with new technicians coming into the field, helping them get started on the right foot as they embark on their own careers with AT&T.