At AT&T our mission is clear: Connecting People to Greater Possibility. This goes for both our customers and our employees. For both our Retail and Field Sales teams, the path to making possibilities a reality, starts from day one.
What is a Connectivity Expert?
Top performers committed to their personal development and exceptional service have the opportunity to become a Certified Connectivity Expert. With a progress-tracking app, these motivated Team members “earn as they learn.” Completing trainings and providing exceptional service, team members earn points and move up the ranks until they earn their certification.
Juan poses proudly with his Certified Connectivity Expert welcome swag – another small perk of being certified
Certified Connectivity Experts receive the maximum incentive payouts and get exclusive swag. Leadership recognizes these top performers and those who show a dedication to the company’s growth mindset.
Lawton, Oklahoma
Davis Colley, Assistant Store Manager in Lawton, Oklahoma encourages all his team members to get certified. “It is the embodiment of AT&T’s mission and helps my team maximize their full potential.” he said.
Juan Contreras, a Retail Sales Consultant from Davis’s store, was one of the first to earn his certification. He shared with us his excitement not only for his own career growth, but also what being a Certified Connectivity Expert means for customers coming to Lawton. “It was important to me to become certified to increase my earnings and also show that I have what it takes to really be ‘The Expert’,” Jaun explains. “For our customers, the title tells them that I really know my stuff and they’ll be taken care of in our store.”
Cap City Mall, Pennsylvania
At our Cap City Mall retail store in Pennsylvania, another Retail Sales Consultant, Kamm, achieved certified status in just his first three months. “Getting certified was my goal from the moment I completed new hire training. Being certified signals that I’m dedicated to providing excellent service and ensuring every guest I interact with feels valued.”
Kamm’s Store Manager, Nikki Lampel, agrees “To me, a Certified Connectivity Expert goes above and beyond in all areas. They work to understand their customers. They’re not just selling a product, they’re offering personalized solutions that will help connect their customers exactly how they want.”
“I encourage everyone on my team to get certified. Every time someone gets certified, it inspires other team members to achieve the same. It fosters a positive, winning culture in our store!”
The “Certified” Difference
Our Retail Sales Consultants are all about building complete connected solutions for every customer. Whether it’s bringing AT&T Fiber to a small business or helping a family of five find the ideal phone plan, our Connectivity Experts do it all with dedication and expertise.
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